Shipping policy
Thanks for shopping with yyy.life. Shipping might experience delay due to weather or festivals. To keep track of your order, contact yyy.life (support@yyy.life) so we can provide you the order's tracking number.
Order Processing Time
*It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
*Generally, orders are shipped within 1 working day of order confirmation/payment. Orders made on the weekends might experience delay.
*Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Shipping Cost & Transit Time
| Country | Estimated Delivery Time | Shipping Cost | Courier |
| USA | 3–7 days | Free Shipping | USPS/FedEx |
Total Delivery Time = Processing Time + Shipping Time
Processing Time: 1 business day
Estimated Delivery: 3–7 business days after shipment, from the United States
Some products may require additional processing time. The estimated delivery date will be shown before checkout.
Fulfillment
Orders placed on YYY.LIFE are fulfilled from our U.S. fulfillment facilities.
Shipping Location:
We currently ship within the United States only.
Tracking
1. You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
2. Tracking information may take 48 to 72 hours to update.
3. If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
Delivery Time Exceeded
Shipping might experience delay due to weather or festivals. If your order is delayed, please contact us via email support@yyy.life, and we will check the situation with the carrier in time. Thanks for your understanding and support.
Do I need to pay sales tax?
All prices include sales tax and you do not need to pay additional.
Order Cancellations
*We can cancel the order for you if you contact us in time after your purchase. If your payment is finished and the parcel is not shipped out, you can cancel your order before your item's delivery. We will refund the full amount.
*Orders can't be canceled once the parcel is shipped out.
Contact YYY:
We are happy to assist with questions about our products, orders, shipping, and returns.
Reply time: 9am to 6pm, From Monday to Friday (Hong Kong time zone).
Email: support@yyy.life
Phone: +852 2668 1868
Business Information:
Company in Hong Kong: FOUR E'S HEALTHCARE INTERNATIONAL LIMITED
Address: ROOM S009, 2/F, THE CAPITAL, 61-65 CHATHAM RDAD SOUTH, TSIM SHA TSUI, HK
Please note that this is NOT a return address.
Business Operator
YYY.LIFE is operated by FOUR E'S HEALTHCARE INTERNATIONAL LIMITED, a company registered in Hong Kong.