Q1 Contact Information
Q1 How can I contact YYY?
A1 After-Sales Support: support@yyy.shopping
Wholesale Support: support@yyy.shopping
Q2 About Shipping
Q2.1 Why hasn't my order been shipped yet?
A2.1 After you place an order, we will process the order within 24 hours during the business days. If the order is not processed for a long time, please contact us at support@yyy.shopping for any additional shipping questions.
Q2.2 In which countries/regions can I purchase?
A2.2 You can currently order YYY products in the United States.
Q2.3 Why have I not received my package?
A2.3 Due to the New Crown Pneumonia (COVID-19) epidemic, the delivery time of local logistics companies and the expected deviation may be delayed if the address is in a suburban or remote area. For any other inquiries, please contact us at support@yyy.shopping for any help.
Q3 About Order
Q3.1 Can I cancel or make changes to an order?
A3.1 Please contact Customer Support at support@yyy.shopping.
Q3.2 How to change shipping address?
A3.2 If you placed you order with a wrong address, please contact us to help you to change as soon as possible. Please kindly note that you can only change the address before your purchase is shipped.
Q3.3 I ordered more than one item. Will they all be delivered at the same time?
A3.3 We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped,you will receive a shipment notification email.
Q3.4 What do I do if my order arrives damaged?
A3.4 Please contact Customer Support at support@yyy.shopping. We may request pictures in order to file a damage claim on your behalf. Example: a picture of the box and/or damaged item(s).
Q3.5 What do I do if I did not receive my order?
A3.5 In the event, you did not receive your order or if the tracking information states 'DELIVERED' and you have not received the order, please contact Customer Support at support@yyy.shopping.
Q4 About Payment
Q4.1 What methods of payment can I use?
A4.1 Our website accepts Paypal, and Paypal credit cards.
Contact YYY:
We look forward to responding to your inquiry within 24 hours of the business day.
Reply time: 9am to 6pm, From Monday to Friday(Beijing time zone).
Email to: support@yyy.shopping
Business Information:
Company in China: Guangzhou Four E's Healthcare Co.,Ltd
Address: Room 405, Building C, No. 2 Ruitai Road, Huangpu District, Guangzhou
Please note that this is NOT a return address.