Returns & Refunds

30-Day Returns for Eligible Unused Products

For products purchased on the official YYY.LIFE website, eligible undamaged and unused products can be returned for a full refund within 30 days of receiving the order, subject to the eligibility requirements below. You may return unwanted product(s) for a refund and place a new order for the desired product(s). Refunds are typically processed within 2–5 business days after the returned item arrives at our warehouse.

Important Notes:

  • This return policy applies to direct end-user consumers who purchase our products from yyy.life.
  • Once your order is placed, we’ll send you a confirmation email with the details of the product and model you purchased. Please review the order details and contact us promptly if anything is incorrect.

1. Return & Refund Eligibility

  • Defective Products: If you receive a damaged or defective item, you are eligible for a return or refund. This includes manufacturing defects and quality issues.
  • Wrong Product: If you receive an item that is not what you ordered, we will assist you with a return or exchange.
  • Customized Items: Customized items are not eligible for a refund or replacement, unless the issue is due to an error on our part.
  • Bulk Orders: Bulk orders are not eligible for returns. Ordering more than 10 units of the same product is considered a bulk order.
  • Promotional Gifts: Promotional gifts are not eligible for returns, exchanges, or warranties.
  • Returns for Third-Party Platforms: For products purchased on third-party platforms, or through YYY authorized distributors and retailers, please refer to the applicable platform, distributor, or retailer's return policy. Buyers are encouraged to contact YYY Customer Support directly before returning products to confirm if a return is the best option available.

2. Return Window

Return requests for eligible products must be submitted within 30 days of receiving the order. After this 30-day period has expired, YYY may not accept return requests for non-quality-related reasons.

3. Return Shipping Costs

  • Quality-related returns: If the return is due to a product quality issue, we will cover the return shipping cost.
  • Non-quality-related returns: If the return is for any other reason, such as a change of mind, the return shipping cost will be your responsibility.
  • Packaging & Accessories: Returns must include all accessories and the original packaging. If any accessories or the original packaging are missing, YYY reserves the right to withhold the applicable amount from the refund.

How do I return an item?

To initiate a return, please contact YYY Customer Support at support@yyy.life or use our contact form. Be sure to include the reason for the return and attach your invoice or order screenshot.

After we review your request, we will provide you with the correct return address within 24 working hours. Please note that we operate multiple warehouses across the United States, so the return address may vary depending on your location and the product. For general reference, you may send returns to our main warehouse at:

51 Everett Dr B10, West Windsor, NJ 08550, USA

However, please always wait for our confirmation email to get the exact address for your specific order, as shipping to an incorrect warehouse may delay processing.

To ensure your refund is processed promptly, once you have shipped the item, please reply to our support email with the following details:

Name of the courier
Tracking number

We will process your refund within 2–5 business days after the returned item arrives at our warehouse.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be provided to the original method of payment within 2–5 business days.

If you haven't received the refund within 2–5 business days after the refund has been issued, please check your bank account again. Then contact your bank or credit card company, as it may take additional time for the refund to be officially posted. If you have completed these steps and still have not received your refund, please contact us at support@yyy.life.

Please Note: We do not refund the original shipping cost.

Please note that only one discount code offer may be used per order. Discount codes cannot be combined or stacked.

Order Cancellations

You may request an order cancellation as soon as possible after placing your order. If payment has been completed but the parcel has not yet been shipped, you may contact us to request cancellation. If the cancellation request is accepted before shipment, we will refund the applicable amount. Orders cannot be canceled once the parcel has been shipped.

Contact YYY:

We are happy to assist with questions about our products, orders, shipping, and returns.
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM Hong Kong Time (HKT)
Email: support@yyy.life
Phone: +852 2668 1868

Business Information:
Company in Hong Kong: FOUR E'S HEALTHCARE INTERNATIONAL LIMITED
Address: ROOM S009, 2/F, THE CAPITAL, 61-65 CHATHAM ROAD SOUTH, TSIM SHA TSUI, HK
Please note that this is NOT a return address.

Business Operator
YYY.LIFE is operated by FOUR E'S HEALTHCARE INTERNATIONAL LIMITED, a company registered in Hong Kong.